Frequently Asked Questions
What is an ExpertoItaly holiday?
We specialise in tailor-made holidays that include anything from a simple 3-night accommodation to a multicentre itinerary including car hire, accommodation, trains, private tours, cooking class and chartering a boat.
Can I book my own flights?
Yes, with an ExpertoItaly holiday, you can either make your own travel arrangements or leave us to organise everything for you.
What protection does ExpertoItaly offers its customers?
We are a fully bonded tour operator (ATOL 76004) and our holidays offer 100% financial protection.
What is your relationship with the hotels you feature?
We are a small team of Italian specialists, with a combined 70 years experience in arranging holidays to Italy so we know each of the hotels featured very well. However, we are always on the lookout for new hotels through our own detective work, client recommendations and our network of travel experts but hotels are only included once they have been tested by us and thoroughly checked out. All properties are regularly monitored through customer feedback and repeat visits.
Do you cater for the family market?
Yes, definitely! Several of our properties are perfect for children. Some of the team have children so hotel checks are carried out both as singles and with our families.
If I want to avoid the main tourist spots, can you provide good local information?
Yes, certainly. We know all of the areas we feature extremely well and can give you some great recommendations for eating with the locals, walks, gardens and finding quieter villages, beaches and local beauty spots.
Can ExpertoItaly help with special events,
honeymoons etc ?
Absolutely. We've discovered some fabulous places for group celebrations - weddings, parties, family reunions, small business seminars and photo shoots. And we also have several destinations and properties which are ideal for a honeymoon or a romantic holiday.
Can you book opera/concert tickets?
Yes, whether it's the Opera in Milan, a football match or the Ravello Music festival we can assist with any event bookings.
Can I book online?
For a number of reasons, we do not show availability online and the prices on our website are for guidance only. We suggest you contact us for up-to-date availability and for the best possible price.
What's the booking process and how do you price my holiday?
Once we have established your requirements, we can provide a range of options. After the initial consultation, we will email you one or more proposals with the best possible price at the time of booking. We are also able to hold the suggested accommodation on option for 48 hours but flights are instant purchase and fares can not be guaranteed until the time of booking.
How do I confirm a booking?
We require the full payment of your holiday 8 weeks before departure. If a booking is made before the 8-week timeframe, we also request a £ 100 per person deposit, plus the total cost of the flights. Some arrangements might need to be prepaid or may incur a larger deposit but you will be advised of this at the time of booking.
Do you charge for use of credit cards?
Yes, unfortunately, we do have to pass on the credit card charge of 2.5% for all transactions. We do not charge on debit card payments.
Is there a currency surcharge?
The price agreed at the time you book is the price you will pay, independent of exchange rate fluctuations.
What happens after I have paid? Will I receive written confirmation of my reservation?
Yes. As soon as the arrangements are confirmed you will be sent all written confirmation and vouchers via email in a PDF format. Of course, we are always available from the time of booking and throughout your holiday should you need to modify or enhance your holiday with other special add-ons such as car hire, a private guided tour or tickets to the Opera or a football match.
What do you advise regarding insurance?
We recommend that you take out adequate travel insurance. Many credit card companies include holiday insurance as do other more general insurance policies, so you should first check these.
If you have any questions on a topic that we haven't covered, please do not hesitate to ask us
ExpertoItaly is a brand of Alban Travel Ltd company number 04534551.
"All the flights and flight-inclusive holidays ExpertoItaly.com financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.
Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate"